Service Providers' Directories

Evaluation Report_Family Health Ambassadors Project

TNLIP piloted the family health ambassadors model in 2019. The project aims to enhance newcomer access to family health services by recruiting and training frontline workers of interested member organization as ambassadors to educate clients about availability and confidentiality of family health services in Toronto. The project was evaluated at the end of 2019 and the attached report outlines the findings of the evaluation.  

Occupational Stress Reactions

Frontline social workers are affected by empathetic engagement with traumatized clients and their reports of traumatic experience. Information and resources on how to address these issues would contribute to the improved self-care of frontline workers and will result and better quality of services in the long run. 

The presentation provided at the link outlines some basic strategies for frontline workers about how to cope with work related stress and traumatic experiences. 

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